Respect for People a Critical Ingredient for Employee Satisfaction Discussion
Please provide a response to the following discussion topic:The ultimate goal of a lean system is a balanced system.Based on the two videos enclosed, what should managers know about Respect for People?How can you apply Respect for Persons in the project you will submit this week?
Watch Video https://youtu.be/ShddwlQz9-0
Watch Video https://youtu.be/bXs1t2UfNb8
A company that uses the lean system attempts to achieve the highest degree of customer value and satisfaction by focusing on the processes in the organization and continuously improving them. The end goal of the lean system is to deliver excellent value to the customer through a process that has no waste (Keyser, 2009).
The goal of a lean system is to eliminate disruptions, such as equipment breakdowns, changes to schedule, poor quality, and avoid late deliveries. In addition, a lean system should be flexible, meaning that it should be able to handle a mix of products and operate with some ambiguity. Besides, lean systems should have minimal lead and setup times. A lean system should also attempt to reduce waste and excess inventory (Keyser, 2009).
Respect is one of the most important pillars of a collaborative team. Respect for people implies that one needs to recognize and show appreciation for what each team member brings to the table. Respect also means that the work environment is safe for people to talk openly about their concerns, problems, and expectations while also listening to others. It is important to understand that in order to have a functioning team, respect for other people is paramount (Smith, 2014).
It is essential to train all of the workers in the organization about expectations for acceptable behavior, effective interpersonal skills, and how to manage any conflict that may happen in an organization appropriately. This is something that should be encouraged consistently amongst organizational leaders, members, different stakeholders, and the customers of the organization. Besides, when an organization initiates training programs to educate employees, it can help the employees and managers become more aware of how to act respectfully and respond to signals that workplace abuse may be occurring in their organization. This also means that it can become easier to correct undesired behavior when people are educated when it comes to mutual respect in the workplace (Smith, 2014).
Data has revealed that when an organization promotes respect in the workplace. It can have many desired benefits. Indeed, it can result in better organizational health, higher employee morale, less sick leave, make the workplace more attractive for potential employees, and increase the retention of employees. More respect may also lead to increased productivity, increased profitability. Data also shows that more respect can also lead to a more robust corporate culture and reputation (Smith, 2014).
Smith, N. (2014). Companion interview. BSAVA Companion, 2014(3), 38–39. https://doi.org/10.22233/20412495.0314.38
Keyser, R. (2009). Reliability in Lean Systems Reliability in Lean Systems. https://trace.tennessee.edu/cgi/viewcontent.cgi?article=1624&context=utk_graddiss
As a manager myself, I know how important respect for people is. I’ve been a surgical office manager for over five years. Dealing with patients is not easy; we all have different personalities. At times, you want to say something rude back. But, you learn to bite your tongue! I have an issue where my front desk has an accent when she speaks English; often, patients complain about it. I can sit here and tell you guys stories!! The things I’ve been told, said, insulted!; For no reason. Respect is something we learn growing up; it’s not taught in school. It has a different meaning to everyone; that’s one thing I’ve learned throughout the years. Health care deals with inequalities daily. Cultural competency is misleading (Stone,2008). Understanding we all have different cultures is crucial in this field. We deal with all kinds of cultures daily, understanding and comprehending everyone with respect. This topic will be great to compare and contrast how hospitals had dealt with COVID-19 versus when they didn’t have a pandemic. Also, discuss patients’ beliefs and attitudes. Discuss different treatments along with their beliefs and how they can affect the outcome.
Stone, J. R. (2008). Healthcare Inequality, Cross-Cultural Training, and Bioethics: Principles and Applications: CQ. Cambridge Quarterly of Healthcare Ethics, 17(2), 216-26. http://dx.doi.org/10.1017/S0963180108080249