Description of Q’s Service package Essay Assignment Help
Case study – Managed by Q
Describe Q’s Service package.
Service package including five elements, which are supporting facility, facilitation good, information, explicit services, and implicit services. Q’s services included cleaning offices, conference room, workstations, and kitchen; detailing floors; and taking out the trash and recycling. The maintenance services that Q provides ranged from relatively simple tasks like changing light bulbs, assembling furniture, and packing and unpacking boxing boxes to jobs like painting, carpentry, and light plumbing and electrical work. For its office-supplies service, Q automatically refilld a company’s supply of trash bags, paper towels, soap, copy paper, pens, and pencils, and printer cartridges. Q also offering a fully transparent services, Q gave customers an iPad with a customized dashboard which listed the tasks requested by the office manager. Some tasks might come with photos showing like where to put washed dishes exactly.
Prepare a service blueprint for “Q”.
Indicate where possible fail points may occur and provide recommendations on how to address these fail points.
One of the possible fail points might be the subcontractor model, founders found that the model cannot work for long term. The other possible fail point might be the unprofessional of their employees. Subcontractors varied too much in how well they did their jobs, founder realized that there is no amount of beautifully designed software could make up for bad office cleaning, or even worse is employees acting unprofessionally while donning Q’s logo.
To address these fail points, Q can improve their training and teach the employees about the professional working ethics. Q should focus on the quality control, make sure every customer is satisfied on their services, and make sure employee did not act unprofessionally during the work.
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